Order Policies and Procedures


Security

LBCAC, LLC. takes security very seriously. Our security measures protect the loss, misuse and alteration of all information under our control. Our system is based on the SSL (Secure Socket Layer) encryption standard. Provided you are using an SSL compliant browser such as Netscape's Navigator or Microsoft's Internet Explorer, you'll be able to conduct fully-protected transactions that encrypt all of your personal information, including credit card number, name and address, so it cannot be read as the information travels from you to LBCAC, LLC. Furthermore all of the customer data we collect is protected against unauthorized access.


Price Confirmations and Binding Agreement

Once a customer has placed an order to buy or sell with LBCAC, LLC., they have entered into a binding agreement with LBCAC,LLC. Customer must provide LBCAC, LLC. with their credit card information in order to LOCK IN their price and guarantee all orders. The Credit Card WILL NOT be charged, it will only be used for authorization purposes; unless it is the method of payment being used to pay for the order.

When Buying from LBCAC, LLC. online, the price at which your order is submitted is the locked-in price. Your Sales Order will serve as your order confirmation, it will be sent to you via email, to the address given at the time of purchase. You must ensure that your payment is dated within 24 hours and received by LBCAC, LLC. no later than the allotted time specified in the Payment Options below; in order to guarantee your price.

When Selling to LBCAC, LLC., once we have issued a Purchase Order number, the price is locked in for the customer. We require all purchases to be shipped to us by the end of the following business day and reply to us with a tracking number so we know the product is on the way. If you call in with the registered mail or tracking number and we do not receive the items within 5 business days and the delay is due to the USPS, UPS or Federal Express, we will extend the deadline on a case by case basis. On occasion LBCAC, LLC. will cover shipping and Insurance fees for special orders.


Payment Instructions

Payment instructions will be issued on the final page of your ordering process and again by email after you place your order, depending on the payment method selected. All orders must ensure that payment is made or sent within 24 hours and received by LBCAC, LLC. no later than the allotted time specified in the Payment Options below; in order to guarantee your price. LBCAC, LLC. reserves the right to cancel orders that do not meet these requirements. We do not not accept C.O.D. orders. We reserve the right to refuse or cancel any order deemed questionable or of significant risk to LBCAC, LLC. regardless of payment method and price confirmation. LBCAC,LLC. at it's sole discretion may cancel any order if payment has not been received within three (3) business days on any order under $25,000 (USD) and two (2) business days for orders over $25,000 (USD). See Payment Options for more information.

Credit card orders for any amounts are reviewed on an order by order basis. Large credit card orders may be subject to additional documentation or screening and are subject to our approval. Credit Card Billing Address and Shipping Address must match, we will not ship to any address other than the billing address.

Holding Period on Cashiers Checks, Certified Checks and Personal checks. We hold all certified checks and cashier's checks typically for 1-10 banking days. Personal checks will be held for 5-10 banking days regardless of when they clear prior to shipping. Direct bank wire is always recommended.


Payment Options

Here are the payment methods accepted by LBCAC, LLC.: Cash, Bank Wire, Paypal, Credit Card, Certified Check, Cashiers Check, Money Order and/or Personal Check. All Non credit card purchases will require a credit card to LOCK IN the price and guarantee all orders. The credit card WILL NOT be charged, it will only be used for authorization purposes.

We recommend paying by the following methods depending on the value of your purchase:
*Orders ranging from $50 to $2,500 (USD) are recommended to be paid via any option listed above and must be received within 3 business days.
*Orders ranging from $2,500.01 to $10,000 (USD) are recommended to be paid by cash, bank wire, certified check, cashiers check, money order or personal check and must be received within 3 business days.
*Orders ranging from $10,000.01 to $25,000 (USD) are recommended to be paid by cash, bank wire, certified check or cashiers check and must be received within 2 business days.
*Orders over $25,000.01 (USD) are recommended to be paid by bank wire, certified check and/or cashier's check and must be received within 2 business days.


Our “Good Funds” policy

"Good funds" means we have received the payment and the funds have cleared our account.

*Cash, Bank Wire, Credit Card: The day you make the Cash payment, Send the Bank Wire or Credit Card purchase.
*Paypal, Cashier's Check, Certified Check or Money Order: (1-10) business days from the day we receive your payment.
*Personal Check or Business Check: (5-10) business days from the day we receive your payment.

Additional delays may occur for checks if your bank does not cooperate in assisting us with the information needed to verify your transaction. Direct bank wire is always recommended.


Shipping, Handling and Insuring of Your Items

Shipping:
LBCAC, LLC. orders are shipped USPS Priority/Insured with Signature Confirmation, USPS Registered/Insured Mail and Federal Express. Each package is fully insured and requires a signature upon delivery. Packages sent USPS Priority/Insured w/Signature Confirmation usually take 2-3 days for delivery. USPS Registered/Insured mail usually take on average 5 business, but can take up to 10 business days for delivery. The parcel's registration number is only available to trace a package if it hasn't been received within 30 days from the date shipped. Tracking numbers are not provided to customers due to insurance restrictions.

Handling:
Handling and Pick Up timeframes are based on payment method and available inventory. Products will be available for pick up or ready to ship in the timeframe listed below.

If inventory is IN STOCK and client is paying with the payment method listed below:

*Cash, Bank Wire, Credit Card, Paypal: (1) business day after payment has been received. Other arrangements can be made at client request.
*Check: Personal, Business, Cashiers, Certified or Money Order: (5) business days after payment has been received. .

If inventory is NOT IN STOCK and client is paying with the payment method listed below:
*Cash, Bank Wire, Credit Card, Paypal: (3-10) business days after payment has been received. On average it takes (5) business days to receive the products from our vendors. Once products have arrived we will call and schedule an appointment with you for pick up or ship the package, depending on your shipping option specified on your order.
*Checks: Personal, Business, Cashiers, Certified or Money Order: (5-10) business days after payment has been received. On average it takes (5) business days to receive the products from our vendors, usually by the time the check clears your products will be availabe for pick up or ready to be shipped. Once products have arrived we will call and schedule an appointment with you for pick up or ship the package, depending on your shipping option specified on your order.

Insuring:
LBCAC LLC., fully insures all of its shipments. Should anything happen while your package is in transit to you it will be covered by our insurance policy. However, we will not accept responsibility if you have left instructions with any carriers or delivery service to leave parcels un-attended for you without the need for a signature. Or, you have given them instructions to leave your package with someone else such as a building manager, neighbor, drop-off location such as Mail Boxes etc., The UPS Store, etc., YOUR PACKAGE WILL NOT BE COVERED. When we ship to you, if metals are lost or damaged in transit, it is our responsibility to pursue any claim with the insurance company. If we determine the package is lost or damaged, we file a claim. Once the claim is filed, we reserve the right to re-ship your items or refund your money at our discretion.


Cancellation of Orders

Once we have issued a Sales Order or Purchase Order number, all prices are locked-in whether buying from us or selling to us. It is not our intention to enter into buying and/or selling transactions, accepting the risks involved only to have them cancelled. However, we realize rare situations occur where orders need to be cancelled. Should you elect to cancel and/or offset your order, you must do so during normal business hours of 8:00 – 5:00 CST Monday – Friday. All cancellations are subject to our Market Loss Policy plus a $25.00 (USD) cancellation fee.

Cancellations may only be approved over the telephone, at which time you will be given a cancellation number. At that time, if any market loss to LBCAC, LLC has occurred, it will be calculated and added to the $25.00 (USD) cancellation fee. If applicable, you may elect to pay any market loss by credit card at that time or, we will invoice you in which you will have 10 business days to pay the amount due in full. No future orders will be permitted until any market loss is paid in full. Any market gain on cancellations shall remain the property of LBCAC, LLC..

LBCAC, LLC. reserves the right to refuse an order when the confirmed price is incorrect, due to computer-related problems, pricing error, incorrect item descriptions or sudden movements in the precious metals market. Furthermore, we reserve the right to refuse or cancel any order deemed questionable, suspicious or of significant risk to LBCAC,LLC. regardless of payment method and price confirmation.


Our “Market Loss Policy” (Ask to ask policy).

When purchasing from LBCAC, LLC., once we have issued a Sales Order number, the price is locked in for the customer. Any deficit between the price at which we sold to the customer and the offsetting purchase price and/or prices, is the customers responsibility only if the customers item(s) are cancelled or returned. That amount will be charged to the customer, plus a $25.00 cancellation fee. Any market gain on cancellations shall remain the property of LBCAC.

When selling to LBCAC, LLC., once we have issued a Purchase Order number, the price is locked in for the customer. Any deficit between the price at which we bought from the customer and the offsetting purchase price and/or prices, is the customers responsibility if we do not receive the items. That amount will be charged to the customer, plus a $25.00 (USD) cancellation fee. Any market gain on cancellations shall remain the property of LBCAC.


Return policy

LBCAC, LLC. guarantees your satisfaction. We provide all our customers with a refund, return and/or exchange policy on everything we sell including all bullion and certified coins. This right is limited to three (3) days from the date on which the customer receives their items and notifies us, provided they are kept in their original packaging. On returning bullion related items, the customer may (at LBCAC's discretion) be required to pay for any Market Loss on their returns. Any market gain on refunds shall remain the property of LBCAC, LLC. We want our customers to be pleased with their purchases. If for any reason you have a problem, please feel free to call our offices and discuss it with us. We will always do our best to accommodate you. We do charge a 5% restocking fee on all credit card orders returned. If an exchange is requested, we reserve the right to find an acceptable replacement or refund the customers money.


Investment risks

All investments involve risk - bullion coins and bullion bars are no exception. The value of bullion coins and bars (e.g., Gold American Eagle Coins, Kilo Gold Bars, Silver American Eagle Coins and 100 oz. silver bars) are affected by many economic factors, including the current market price of bullion, the perceived scarcity of the coins/bars and other factors. Some of these factors include the quality and current demand and general market sentiment. LBCAC,LLC. encourages the customer to fully understand that both bullion coins and bars can go down as well as up in value, investing in them may not be suitable for everyone. Since all investments, including bullion coins and bars, can decline in value, the customer should review and understand all the risks involved before purchasing; and have adequate cash reserves and disposable income before considering bullion coins and bars as an investment.

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